You can always change your order before you check out, just go to your shopping bag and you can add or remove items.

If you've already checked out, please head to our contact page to give us your details. We'll do our best to change your order before it's shipped.

It's possible this is a local issue on your end. We suggest you try an incognito browser and do some troubleshooting.

• Clear your cache and cookies.
• Try a different web browser, and try that browser's incognito mode.
• Make sure your web browser is up to date.
• Try another device, like a computer or a mobile phone.
• Use another internet connection (for example, switch to your phone's mobile data rather than Wi-Fi).
• Make a note of any pop-ups being blocked in your browser.
• Check that you don't have any firewalls or VPNs running.

If you're still having trouble checking out, please go to our contact page to get in touch. We'll do our best to sort it out for you as soon as possible.

Unfortunately, we're unable to cancel your order once it has been processed.

Sometimes our emails take a few minutes to arrive or they might end up in your spam folder.

Please check all your email folders again in 30 minutes. If you still haven't received your confirmation, please head to our contact page to let us know, and we'll be happy to confirm your order and resend the email.

We're sorry for the inconvenience!

Unfortunately, we're unable to amend your order once it has been processed.

The optical sensor's resolution on the OriMouse is fixed and cannot be adjusted. However, it is set to a high-performance 4000 DPI, which provides an excellent user experience.

The OriMouse features a silent, touch-sensitive scroll pad in the centre instead of a traditional mechanical scroll wheel. This innovative design offers a new scrolling experience.

Yes, it offers a different experience, similar to the transition from a button phone to a touchscreen smartphone. The OriMouse uses a silent, touch-sensitive scroll pad that replaces the mechanical wheel. Once you become familiar with the swiping motion, it becomes a smooth, modern, and intuitive way to scroll.

The centre button on the OriMouse is a touch-sensitive sensor. To activate its functionality, simply press and hold the three stripes in the centre for one second. This touch-sensitive area provides the same function as a traditional centre button.

The OriMouse is designed to stay firmly in place. It uses an internal structure and magnetic design to securely hold its folded shape during use. When new, the vegan leather may require a few uses to form its natural folding shape, after which it will be as easy and stable to fold as demonstrated in videos on our website.

The outer surface can be cleaned by wiping it with a soft, lint-free cloth.